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Apple iMac Hard Drive Recall Ends April 13th, 2013

A few weeks ago my late 2009 27″ iMac, which had been intermittently rebooting itself over the previous week or so, finally gave up the ghost. Upon it’s last attempted restart it made an optimistic effort to fire things up, but it was a no go and would just power itself down. Thankfully, I had another 3 months or so left on my AppleCare and so I setup a Genius appointment in the hopes that it may just be a video card problem or something. And that is when my hard drive became the story where the beginning of a plain jane email from Apple that started “Dear iMac owner,” had me fearing for my data.

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Rewind a few days earlier to me dodging cars with a 27″ iMac in a packed parking lot followed by me lugging it through the mall into a packed Apple Store. It is amazing how something that seems generally light can quickly feel as though it weighs more than the mass of a thousand suns. Okay, too much faux drama for you? Fine, how about this; I hand my iMac over to the Apple Genius and within moments he tells me my hard drive is the problem. How is that for some drama!

I won’t bore you with all the gritty details other than, I did a bit of back and forth between the Apple Store and home. I was told the drive had corrupted data but could still be accessed via target disk mode by connecting my MacBook Pro Retina to my iMac so I could transfer my data off.  Once my damsel data in distress was recovered (Yes I have a separate backup, it’s a long story, you don’t have to yell) it was back to the Apple Store.

Apple was going to replace my ailing drive regardless if it was a software problem or not because of a hard drive recall. That’s right, I had completely forgotten about the recall email I received back in October, 2012.

So my question to you is, have you forgotten about this email as well? Did you even receive the email? You would think the following snippet from that very email would have scared me enough to get my iMac in right away:

“Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.”

Apparently it wasn’t scary enough to get my butt in gear 5 months ago to get it done. Well, if you have one of these affected iMacs you better get it in VERY soon. I mean like tomorrow soon. As the email from Apple states:

“Apple will replace affected 1TB Seagate hard drives, free of charge, for three years from your iMac’s original date of purchase or until April 12, 2013, whichever provides longer coverage for you.”

So, you have until just before tax day here in the good old USA, or April 15th for everywhere else, to get your iMac in for the free servicing.  I am glad I got mine in in time to get my shiny new hard drive for my favorite desktop machine. I suggest you do the same and start by visiting the following links.  Your first step is to find your serial number, next visit the program eligibility page on Apple’s site, and finally contact Apple to schedule your appointment.

About Matthew Snider

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2 Replies

  1. […] calling Apple Care I was reminded about an email I received a little while back in regards to a hard drive recall that I had yet to take care of. That call got me thinking, being an old school Windows user, I […]

  2. […] I have reported recently, I had my hard drive replaced on my iMac due to a recall issue. To prepare for this, I wanted to ensure everything was backed up to my Drobo before handing […]

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