After many community reports, Apple has officially acknowledged that there is in fact an issue with users personal music files being deleted inadvertently. In a statement to iMore, the company says it will be pushing an update to iTunes next week attempting to fix this issue.
Apple says that they cannot reproduce the issue in their internal testings so the upcoming iTunes update is not guaranteed to work, which means the exact cause of the bug is still unknown, but we’re assuming it’s a problem with the iTunes desktop app rather than the Apple Music streaming service.
A spokesperson for Apple said in a statement to iMore:
“In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”
The update due next week will likely just be a bug-fix release, as the company is expected to release a relatively big update at WWDC in June. In the meantime, users who experience this issue are advised to contact AppleCare.